We appreciate that it can be difficult at times to make appointments and so we have tried to adapt and facilitate this with a variety of approaches to accommodate individual needs.

Beyond the traditional telephone booking service (which can also be booked on your behalf by third person e.g. friend or family), we also operate an online booking facility. To gain access you simply need to attend reception with some identification.  An account will then be created for you, which allows you both 24 hour access to book appointments subject to availability and access to the online repeat prescription ordering service.  Furthermore, there is also an Extended Access service offering appointments throughout Sunderland located in five ‘hubs’.  Monday to Friday these five hubs are open 6:00pm – 8:30pm (one of which is Southwick Health Centre).  At the weekend there are three hubs open between 9:00am – 5:30pm on a Saturday (including one at Southwick Health Centre) and two on Sunday.  Hubs are open seven days a week throughout the year, including bank holidays and holidays.  The hubs are staffed by local clinicians for local patients.  Along with 111, we can book you appointments at these hubs.  More details can be found at:

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Please Choose the Correct Person to Treat Your Condition

The Reception Team are well trained and can help guide you to see the appropriate clinician. The following is a guide but not an exhaustive list.


  • Blood Pressure Monitoring
  • Spirometry
  • Chronic Disease Management
  • Smoking Cessation
  • Health Checks


  • Chronic Disease Management
  • Cervical Screening Test
  • Contraception
  • Immunisations
  • Zoladex/Degarelix


  • as GP (see below) but ANPs are unable to issue fit notes or assist with discussions on termination of pregnancy


  • Medical conditions/ailments
  • Referral for more specialist treatment
  • Discussions regarding termination of pregnancy
  • Fit-note
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Choosing the Correct Service

Call NHS 111 if you need medical help or advice but it’s not a life-threatening situation. You can also call NHS 111 if you’re not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit a Walk-in Centre, Minor Injuries Unit or Urgent Care Centre if you have a minor illness or injury (cough, cold, sore throat, aches & pains, cuts, sprains or rashes).

Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.

Make an appointment with your GP Surgery if you are feeling unwell and it is not an emergency or you need to be reviewed. The Reception Team can help to guide you to the appropriate clinician.

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Prescription Telephone Order Line

We are now able to accept routine prescription requests by telephone, in the morning between 9 am – 11 am and in the afternoon between 4 pm – 5.15 pm.

Prescriptions can still be requested in person at reception, on-line and by post.

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