Opening Hours

As from 1st June 2017, the surgery will no longer be open until 7:30pm on a Monday or Wednesday to see our GP’s.  Late appointments are available for acute problems every day Monday to  Friday and also Saturday mornings and bank holidays.  This surgery is held along the corridor at Dr Weatherhead’s surgery.  These appointments can be booked through our reception team.

Posted in Uncategorised | Comments Off on Opening Hours

GP Awards 2017

We are pleased to announce that at the Sunderland Echo and South Shields Gazette Health Awards which was held  27th April 2017, that Dr Henry Choi was voted GP of the Year.  Many congratulations to Dr Choi!

Posted in News | Comments Off on GP Awards 2017

Training Practice

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice. Thank you.

Our current junior doctors are called Dr Mamtora and Dr Rinne.

 

Posted in News | Leave a comment

Patient Survey 2015-2016

We recently conducted a survey of our Patient Participation Group to find out how patients prefer to receive practice information.  We received 55 replies, the results of which are shown below:

Many patients attend the practice regularly

  • Notice boards matter – regular attendance means you are more likely to see and read our notices.
  • We are going to be putting up electronic patient message boards in the waiting areas, which will allow us to tell you key messages whilst you are waiting for your appointment. The message boards will also let you know when you are being called in to see the doctor or nurse.

You value our practice notices, which is great to know!  

  • Recognising that our notices are important to you, we now also put key procedure or clinic changes on our noticeboard on a brightly coloured background (for example, a change in Travel Vaccinations, and a change in Contraceptive Services provided) to bring them to the attention of even more patients.

Approximately half of our patients pick up our leaflets

  • We will continue to place relevant information in the leaflet stands.

 Our Website isn’t your first source of information

  • We have increased the frequency of updates made to our website
  • During 2016, we will be changing the look and feel of our website which we hope will make it even more user-friendly.

 When you have a question, you phone us

  • Many queries we receive are about clinics and appointments. We are investing in a new system to be able to contact our patients with key appointment and clinic updates. To do this, we need you to allow us to contact you by text message – ask for a consent form when you are next in practice.
  • Alternatively, send us your comments and questions to drcloakandpartners@nhs.net
  • We would ask you to check our website for practice information in the first instance, as this way, our phone lines are kept free for patients making appointments or with an urgent medical need.

Thank you – your comments help us ensure our services meet your needs.

If you have any questions about this survey, or you would like to join our patient participation group, please contact the deputy or practice manager – we are very keen to hear your views.

 

Posted in News | Leave a comment